Our Policy and Approach

Freight is FOB the point of origin and varies according to size and weight of your order. Our FOB policy means you pay only for your actual freight cost for the actual distance your material traveled.  That means you do not subsidize other customer’s freight expenses by paying generally inflated flooring material prices to cover the cost of  “Free Freight”

We are considered a prized Account by our selected carriers and thus enjoy the most competitive LTL rate structures that the trucking industry has to offer.

We generally do not book “to your door” services with LTL carriers due to “Standing Time” Charges for delays in offloading.  Instead, we will ship to the closest Freight Terminal for you to pick up at that dock –or- if you have access to a “dock high” facility, which is nearer to you, we will ship there according to your instructions.

We can and do arrange LTL “to your door” services – but you will be charged for excess “standing time” charges in the event your offload is not executed within the freight lines allowed time.  The driver only “tailgates” your load. That means you must have the manpower to offload your order quickly and efficiently when the truck arrives.

If you desire jobsite delivery, offload and placement for your construction project or existing home, that service can be arranged through a local cartage company.  For an additional charge, local Cartage Companies can be ordered to move your materials from your local freight dock to your site.

Wherever available we use Box or covered Truck Cartage to protect your materials against inclement weather. 

99% of our freight arrives intact in excellent condition.  However, in the event you encounter damaged freight – Here’s what to do:

Check for damage.  If you see damage that is readily apparent, note it on the Bill of Lading or Freight Bill you are being asked to sign.  Regardless of what the Dock Manager or Driver says, Note any damage before signing and Snap a photo with your cell phone or camera and send it to us.   You have the right to refuse the damaged materials.  We’ll get you more material and settle the claim with the carrier.  Contact us
So we can handle the situation promptly.  If you can furnish us copies of what you’ve signed—that would be very helpful.

If your material comes in and appears to have gotten wet or is wet—Refuse the load right then and there.  That is clearly mishandled freight and will be claimed against the freight line.   Note on Bill of Lading or Freight Bill:  Refused due to water damage.   Let us get you another load of material instead.  If you accept water-damaged freight, you own it and manufacturer warranties do not cover future problems arising from that occurrence.

Inevitably, working with materials that have gotten wet is a mistake—no matter what your time constraints.  Ultimately these materials will require expensive, non-warranted repairs or replacement—so we advise you bluntly:  “Don’t Do it!”  Let us file a claim with the responsible carrier and get you new materials, immediately while there is a carrier responsible for the materials.

Job site delivery services vary according to the size, weight, and distance involved.  Once we have an address for the freight terminal we’ll be using and the jobsite address where you will accept delivery, we’ll be able to give you a firm price for the combined freight services quoted.

Make sure that you’re ready for the materials!  Be sure you have a passable, drivable approach to your site.  Delivery Trucks must be able to get within 5 feet of your structure.
Additional charges apply if yards, or long walkways must be traversed to drop materials.
Tell us about it in advance so we can get a realistic price before you’re standing there arguing with a reluctant service provider. 

You must have a secured and dry area in which to store your materials.  Signature upon delivery is required.

Generally, job site deliveries are to first floor ground level only.  If you have multiple levels and desire material placement throughout the project—this is generally done only in new construction.  Charges for Offloading and Specific Placement services vary by market, and we will be happy to obtain quotes for you – specific to your needs.

Deliveries and material placement throughout the project for existing, furnished, occupied homes is generally limited to Garage Delivery only—unless you waive potential damage to finished surfaces and objects within the home.

If you are in a high rise, requiring Elevator delivery—we’ll need to know the building rules regarding deliveries, times, loading dock appointment requirements etc.

If you have more than three steps, internal or external which contracted cartage off-loaders will have to travel—be aware that rates go up, and we need to know about these before the load is scheduled for delivery!

Under no circumstances should you plan to have, or allow your materials to be left outside!

With a little help from you in planning, we can arrange a trouble free shipment and if desired -- a job site delivery of your materials.  Note that we have a comments section in our shopping cart.  Tell us about any special circumstances, that we will need to know to
Deliver your freight efficiently.  Make sure we have your “most likely to be answered phone number”

Sometimes a freight line looses a load, or misdirects a shipment or just misses an appointment due to traffic, facilities closures etc.  In the event your load is late or goes missing—don’t fret, we’re a phone call away and we will track it down or reship new materials.

Remember, we only get to keep your business and your goodwill if we deliver the product—so of course, we want to deliver your product promptly!!

Have a Great Day, a Great Floor and thanks again for your business!